State Farm® Insurance Agent Austin Hardy
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Austin Shelton
April 24, 2025
5
out of
5
rating by Austin Shelton
"He is always very accommodating . Hands-down, the best agent I’ve ever had."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ben Morrow
April 23, 2025
5
out of
5
rating by Ben Morrow
"I am starting to shop all my policies and I was recommended to Ben Switzer. He has been amazing and helpful. I look forward to doing a great deal of business with this amazing young man."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Walter Smithson
April 23, 2025
5
out of
5
rating by Walter Smithson
"Before speaking to Austin, I spoke with Ben and he was super helpful and pointed me in the right directions of where I needed to go with my insurance"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
kelsie Harris
April 23, 2025
5
out of
5
rating by kelsie Harris
"Best experience! Always there to help me and answer any questions I have. 10/10"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Bryan Switzer
April 16, 2025
5
out of
5
rating by Bryan Switzer
"Mr. Hardy was wonderful to work with and took care of examining the best solution for our needs. Prior to speaking to Mr Austin , Ben Switzer was extremely helpful answering all of our initial questions!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jennifer Switzer
April 15, 2025
5
out of
5
rating by Jennifer Switzer
"Awesome company and Ben has been extremely helpful with our insurance needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Blake Osborne
April 14, 2025
5
out of
5
rating by Blake Osborne
"Talked to Ben on the phone. Everything was easy. Would recommend"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Marcus Watson
April 14, 2025
5
out of
5
rating by Marcus Watson
"Had a phone call with Ben Switzer about getting a quote for renters insurance. He was very helpful !"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Stone Norton
April 11, 2025
5
out of
5
rating by Stone Norton
"Ben was a joy to work with. Would recommend him to anyone."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
courtland jordan
April 11, 2025
5
out of
5
rating by courtland jordan
"The guy who helped me name was Ben His customer service is top-notch—friendly, knowledgeable, and always quick to respond. He made the process of setting up my policy smooth and stress-free, and if I needed to file a claim, everything would be handled efficiently and with good care. I definitely recommend that if you need help with the process of getting insurance Ben is your guy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Luke Switzer
April 11, 2025
5
out of
5
rating by Luke Switzer
"Spoke with Ben on the phone and he was really great to work with!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Valvetta Delbridge
April 10, 2025
5
out of
5
rating by Valvetta Delbridge
"Great Personality!!He Explains Everything To The Fullest 💯❤️"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Gage Douglas
April 4, 2025
5
out of
5
rating by Gage Douglas
"Helpful, kind and affordable"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Dona Howell
April 3, 2025
5
out of
5
rating by Dona Howell
"Austen has always been so helpful to me! I greatly appreciate that!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
olivia dobben
April 2, 2025
5
out of
5
rating by olivia dobben
"austin is great! he’s always on top of everything to make sure i’m getting the best deal. it’s my first time getting car insurance and i was very nervous because the quotes i was getting were more than i could realistically afford, but austin quoted me a good price and i actually pay quite a bit less than the quote! i absolutely would recommend him"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Gianna Valone
March 31, 2025
1
out of
5
rating by Gianna Valone
"Bring your business elsewhere. I have spoken to Austin multiple times through the two-ish years he’s been my agent about getting my policy lowered because it kept creeping up every 6 months. When I went to him recently my bill jumped almost $100 for the month. I decided to leave State Farm got better coverage for less. I told him to cancel my policy to which his response was let’s work on the numbers to see if he could do better after I asked him for over a year. He wasn’t present for my policy nor did he take the time to make me feel cared about. I wouldn’t recommend State Farm at all. Typically insurance policies are paid for the month following but apparently State Farm does it differently but doesn’t specify that on the statements which is very confusing. I cancelled on my payment date which was the 20th and they said I owed from the 3rd to the 20th. None of it makes any sense and the person I spoke to on the phone actually laughed at me and interrupted me talking to me like I was a toddler. Good Riddance."
We responded:
"Hey Gianna. Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustration you've experienced. Your concerns are important to me, and I appreciate the opportunity to address them. Firstly, I genuinely appreciate your business and the trust you've placed in me as your agent over the past two years. I apologize if it felt like I was not present for you; I was physically out of the office to welcome my newborn son but made it a priority to respond to all emails and calls during that time. Regarding your policy rate, I understand how frustrating it can be when costs increase. I strive to provide my clients with options to help manage their premiums and genuinely wish we could have found a solution that suited your needs better. One big factor in the increase in the rate was due to the fact you changed from a 2017 Jeep Renegade to a 2023 Toyota Corolla. The value of the vehicle plays a big role in your premium, so when you go from an older car to a new car, the insurance tends to increase because of that. As for the billing process, I realize it can be complex. State Farm does allow customers to choose their payment due date, which can sometimes lead to confusion regarding refunds and coverage periods. When you canceled your policy on the 20th, you had coverage from the 3rd to the 20th, which is why a full refund wasn't possible. I regret any misunderstanding this may have caused. I am also sorry to hear about your experience with the customer service representative. That does not reflect the level of professionalism I expect from my team, and I will address this internally. If you have any further questions or if there’s anything more I can do for you, please don’t hesitate to reach out. I would appreciate the chance to assist you further. Thank you again for your feedback, and I wish you all the best in your future endeavors. Sincerely, Austin"
Judy Speyerer
March 26, 2025
5
out of
5
rating by Judy Speyerer
"Austin Hardy was great to work with! Saved me money on car and life insurance!"
We responded:
"Thank you for the 5 star review! I am happy we were able to help save you money on your auto and homeowners insurance! We look forward to working with you! Have a great day! "
laura munn
March 7, 2025
5
out of
5
rating by laura munn
"Patient and did an excellent job explaining all my options!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Mallory Y
March 5, 2025
5
out of
5
rating by Mallory Y
"Very friendly and professional! Great service and went out of their way to find the best deal that fit my needs! Thank you!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Christy Anderson
February 20, 2025
5
out of
5
rating by Christy Anderson
"I needed to add another car on to my policy. Austin returned my call within 15 mins and our transaction was complete in around 5 mins. Great Customer Service!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Laura Fernadez
February 14, 2025
5
out of
5
rating by Laura Fernadez
"Enjoyed every moment with his phone call he gave him satisfy me with the insurance that I needed thank you so much to State farm"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Patricia Winfree
February 11, 2025
5
out of
5
rating by Patricia Winfree
"We just changed our auto insurance to State Farm and found we were able to get lower rates and better coverage. It was so easy and his team was so helpful. I recommend State Farm highly."
We responded:
"Thank you for the 5 star review Patricia! I appreciate your business and look forward to working together! Have a great day!"
Raymond Kasch
January 30, 2025
5
out of
5
rating by Raymond Kasch
"Matt was both helpful and knowledgeable. I also appreciate that he was not aggressive to sell but had good follow up. I’m very pleased with the experience."
We responded:
"Thank you for the 5 star review Raymond! We are happy to have you hear at Austin Hardy State Farm and look forward to working together! Have a great day!"
Beth Wentland
January 29, 2025
5
out of
5
rating by Beth Wentland
"Matt at State Farm was helpful and so efficient at giving me a quote it took no time at all and saved me over 1300.00 for auto and homeowners combined."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
David Pereira
January 23, 2025
5
out of
5
rating by David Pereira
"These guys are great. They answer the phone when you call no automated messages very happy with the service they have provided for my homeowners for my cars. They have found a way to even give me an umbrella insurance package at basically cost by reducing the price of my overall insurances and tacking on an umbrella for free seem like a win-win. I’ve been very happy with my service would happily recommend"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"